Privacy Policy for Customer Support Services
1. Introduction
This Privacy Policy describes how Aliaksandr Ivanou (“we,” “us,”, “our” or MyelopOne) collects, uses, and discloses information when you use our chat support services, including our website widget on myelophone.pl, as well as our bots and integrations on Facebook Messenger and Instagram.
2. Information We Collect
When you interact with us through our chat services, we may collect the following types of information:
- Public Profile Information: Your name, profile picture, locale, and timezone (as provided by Meta/Facebook platforms).
- Contact Information: Email address or phone number, if provided voluntarily during the conversation.
- Conversation Data: The content of your messages, including text, images, and files sent to us.
- Technical Data (Web Widget): IP address, browser type, operating system, and the URL of the page where the chat was initiated.
3. How We Use Your Information
We use the collected data solely for the following purposes:
- To provide customer support and respond to your inquiries.
- To resolve technical issues and improve our service quality.
- To maintain a history of your requests for future context.
- To notify you about the status of your orders or tickets.
4. Data Storage and Security
We value your privacy. We use a Self-Hosted version of the Chatwoot customer engagement platform. This means your data is stored on our own private, secure servers under our direct control, not on third-party public clouds.
- We do not sell or trade your personal identifiable information to outside parties.
- Data transmitted via Facebook and Instagram is also subject to Meta Platforms, Inc.’s Privacy Policy.
5. GDPR Compliance (Your Rights)
In accordance with the General Data Protection Regulation (GDPR), users located in the European Economic Area (EEA) have the right to:
- Access the personal data we hold about you.
- Request correction of any incorrect data.
- Request deletion of your personal data (“Right to be Forgotten”).
6. User Data Deletion Instructions
In compliance with the Facebook Platform rules, you have the right to request the deletion of your data stored in our system at any time.
How to request data deletion:
- Send us a message via our chat widget or email us at studio@myeloph.one with the subject line “Data Deletion Request”.
- Please provide the name or email address associated with the chat interactions.
- We will permanently delete your conversation history and personal data from our servers within 72 hours.
- You will receive a confirmation once the deletion is complete.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: studio@myeloph.one